Success Story Societe Generale
Structuring processes for greater productivity and better business oversight
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About Societe Generale
Founded over 150 years ago, the Societe Generale group is a CAC 40 company with a strong presence across Europe and around the world. With more than 149,000 employees in 67 countries, you can imagine the events team has its work cut out!
In France alone, 24 staff work every day to organise both external and internal events.
Unifying & standardising the work of Event Managers
It was therefore essential for the Societe Generale group to call upon a global event management solution to address:
- The standardisation of internal processes and the resulting increase in team productivity
- The centralisation of data collection to measure ROI and ensure compliance
- The quality and consistency of brand image with clients, partners and the general public
Why Eventdrive?
Compliance
In the context of GDPR and particularly for managing the personal and confidential data of its clients, Societe Generale needed a reliable and secure solution. Eventdrive meets all of the group's compliance and IT standards. According to security audits conducted by Societe Generale's IT teams, Eventdrive guarantees an optimal level of security. Centralising this data also helps ensure compliance — especially important in the banking sector — when it comes to tracking invited guests: frequency of invitations, amount per guest, etc.
Consistency
Through the creation of email and registration site templates validated in advance by management and in line with the graphic charter, Societe Generale harmonises its visual identity as well as its event communication.
Time-saving
Before Eventdrive, the events team handled all of the group's invitations. Today, an executive assistant, a communications officer or a team can create their own event directly from the platform, fully independently. Sales teams can also enter their guests into the client database, whose API is connected to Eventdrive. The ability to duplicate events also saves considerable time: up to 3 hours saved per event. Ultimately, Eventdrive allows each department to focus on the tasks where they add the most value.
Reporting
The Compliance department accesses Eventdrive to ensure adherence to banking sector-specific standards. The Procurement department uses it to oversee the group's event-related purchasing through the budgeting tool. Teams share reports with management at both the event and organisational level to speed up and refine decision-making. The event manager can access their event data to optimise the organisation of future ones: performance at each invitation stage, ROI calculation, satisfaction measurement...
1. A phased rollout
Initially integrated within the events team, the Eventdrive platform was quickly adopted thanks to training sessions and the creation of a user guide. It was then gradually rolled out to the group's communications teams and other departments. When needed, the Eventdrive team provides in-person or remote training.
2. Internal champions
Quickly, certain event managers emerged as platform "champions". Aware of its benefits, they became internal advocates and even took on a customer success manager role by resolving complex cases and supporting new users in getting to grips with the tool.
3. Simplified processes
To make discovering the platform as straightforward as possible, user accounts are configured in advance according to each person's access rights.
4. Collaborative evolution
The platform's development takes into account feedback and the company's needs. Eventdrive has for example integrated a budget validation tool, created new website templates and added new languages such as Japanese, following exchanges with event managers.
5. Reliable, accessible support
Nothing is more frustrating than hitting a roadblock and having to contact a support team by email only, in English only. At Eventdrive, support teams work side by side with developers in the Paris office. Available by email, chat or phone from 8am to 10pm, they guide and reassure event managers across all business units — and they never let go until a solution has been found.
The event platform
Thank you to Societe Generale and Fabienne de Riberolles for their trust. This is a collaboration that means a great deal to us.
They organise their events with Eventdrive











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