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Success Story Societe Generale

Structuring processes for greater productivity and better business oversight

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About Societe Generale

Founded over 150 years ago, the Societe Generale group is a CAC 40 company with a strong presence across Europe and around the world. With more than 149,000 employees in 67 countries, you can imagine the events team has its work cut out! 

In France alone, 24 staff work every day to organise both external and internal events.

Unifying & standardising the work of Event Managers

It was therefore essential for the Societe Generale group to call upon a global event management solution to address:

  • The standardisation of internal processes and the resulting increase in team productivity
  • The centralisation of data collection to measure ROI and ensure compliance
  • The quality and consistency of brand image with clients, partners and the general public
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"Eventdrive has allowed us to drastically reduce the time spent organising our events by helping us structure our processes, standardise our tools and automate as many actions as possible. Event managers can now focus on what they do best: creativity and innovation!"
Fabienne de RiberollesGroup Events Director, Societe Generale

Why Eventdrive?

  • Compliance

    In the context of GDPR and particularly for managing the personal and confidential data of its clients, Societe Generale needed a reliable and secure solution. Eventdrive meets all of the group's compliance and IT standards. According to security audits conducted by Societe Generale's IT teams, Eventdrive guarantees an optimal level of security. Centralising this data also helps ensure compliance — especially important in the banking sector — when it comes to tracking invited guests: frequency of invitations, amount per guest, etc.

  • Consistency

    Through the creation of email and registration site templates validated in advance by management and in line with the graphic charter, Societe Generale harmonises its visual identity as well as its event communication.

  • Time-saving

    Before Eventdrive, the events team handled all of the group's invitations. Today, an executive assistant, a communications officer or a team can create their own event directly from the platform, fully independently. Sales teams can also enter their guests into the client database, whose API is connected to Eventdrive. The ability to duplicate events also saves considerable time: up to 3 hours saved per event. Ultimately, Eventdrive allows each department to focus on the tasks where they add the most value.

  • Reporting

    The Compliance department accesses Eventdrive to ensure adherence to banking sector-specific standards. The Procurement department uses it to oversee the group's event-related purchasing through the budgeting tool. Teams share reports with management at both the event and organisational level to speed up and refine decision-making. The event manager can access their event data to optimise the organisation of future ones: performance at each invitation stage, ROI calculation, satisfaction measurement...

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Key success factors

1. A phased rollout

Initially integrated within the events team, the Eventdrive platform was quickly adopted thanks to training sessions and the creation of a user guide. It was then gradually rolled out to the group's communications teams and other departments. When needed, the Eventdrive team provides in-person or remote training.

2. Internal champions

Quickly, certain event managers emerged as platform "champions". Aware of its benefits, they became internal advocates and even took on a customer success manager role by resolving complex cases and supporting new users in getting to grips with the tool.

3. Simplified processes

To make discovering the platform as straightforward as possible, user accounts are configured in advance according to each person's access rights.

4. Collaborative evolution

The platform's development takes into account feedback and the company's needs. Eventdrive has for example integrated a budget validation tool, created new website templates and added new languages such as Japanese, following exchanges with event managers.

5. Reliable, accessible support

Nothing is more frustrating than hitting a roadblock and having to contact a support team by email only, in English only. At Eventdrive, support teams work side by side with developers in the Paris office. Available by email, chat or phone from 8am to 10pm, they guide and reassure event managers across all business units — and they never let go until a solution has been found.

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"Our Customer Success Manager is also a real asset. She is able to resolve complex issues or use cases that we bring to her attention... And she is full of great ideas! With Eventdrive, we feel both independent and supported!"
Fabienne de RiberollesGroup Events Director, Societe Generale

Results beyond expectations

880 Societe Generale communications staff creating their events on Eventdrive
4 330 Events organised on Eventdrive
186 Working days saved per year
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The event platform

Thank you to Societe Generale and Fabienne de Riberolles for their trust. This is a collaboration that means a great deal to us.

Similar needs? Discover how Eventdrive cuts event organisation time in half!

They organise their events with Eventdrive